FAQ
Q: How to Join?
A: It takes less than 1 minute and 3 steps to join us:
- Click on “Register” button
- Fill in your desire user name, password and choose your currency.
- Click on “Submit”
Now you are free to play any of our games after you made your first “Deposit”
Q: How to Deposit?
A: To start to play with us you need to deposit to us via our available bank. After you done transfer to us your fund, please submit your deposit form. We will process your deposit within 15 minutes as soon as your form being submitted, if all the information you send us is being verified.
Q: Where can I transfer my fund/money to?
A: You may transfer your fund to us by ABA, ACLEDA, WING Money, TRUE Money to us if you have those bank/money transfer account. However, if you don’t have all of these account, the easiest way is send money by any money transfer service available in Cambodia. For details of bank/money transfer service account and phone number you can transfer your money to, please contact to us by Live chat or call to our hotline for update details.
Q: I already transfer to you the fund, but I cannot submit Deposit form. What should I do?
A: Sometimes due to your internet connection problem, you may not be able to submit your deposit form properly. For that case, you are welcome to contact to us directly via our Live Chat, or call to our hotline to inform to us your fund transfer details (Bank Name, Amount, Ref No / Code in the Transaction Receipt). And we will process your deposit to you as soon as we confirm we had received the fund.
Q: How to Withdraw?
A: To be able to withdraw any cash from your account, you will need to make sure you have sufficient balance in your account. After that, you may submit Withdraw form to us. After we receive your form, we will process your Withdrawal. You can expect to receive your money within 15 minutes* in normal conditions.
*We will process your withdrawal within 15 minutes, except there’s some unexpected error from the bank then we will proceed to you as soon as we can.
Q: I want to Withdraw, but I cannot submit Withdraw form. What should I do?
A: If you unable to submit your Withdrawal form in our website for any reason, you are welcome to chat to us by Live Chat or call to our hotlines. We will assist you manually with your withdrawal, but please make sure your credit amount is sufficient for you to make your withdrawal.
Q: I don’t have bank/money transfer service account, how can I withdraw?
A: Even if you don’t have bank account or any money transfer service account, you still can withdraw your credit. We will send you the code to the phone number you provide to us during your register so you can cash out your fund at any money transfer service provider as your request. For more details please chat to our Live chat or call to our hotline.
Q: What is the transfer function for?
A: Kbet789 offer to you many types of games. And to be able to play some certain game, from different provider, you may need to transfer your credit from your main wallet to other game wallet.
Q: How to Transfer?
A: To transfer your credit to play your desired games, please click on Transfer, and then input the information for the transaction (From which account to which account you want to transfer, and the transfer amount), then click Submit. Your credit will be instantly transferred.
Q: I lose my password/I cannot login to my account, what should I do?
A: We take your account security very seriously. So if you lose your password or cannot login to your account by your old password, you are required to contact to us immediately by Live Chat or call to our hotline to report this problem. Our Customer Service will ask you few security questions to confirm your identity. After we are able to confirm your identity, we will reset your password and send to you. Please be informed that it is your sole responsibility to keep your login detail in secret, if any misused of your account during your login failed period, you shall be responsible for all of the transaction happened in your account.
